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Our Mission

To Make Customer Contact a better Experience, with improved Efficiency

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Our Vision

To be the most trustworthy, reliable partner in Customer Contact Industry

Company Profile

TI Cloud (Stock code: 2167.HK ), founded in Beijing in 2006, is a leading Full-cycle Customer Contact SaaS company in China. After more than 10 years of rapid growth, the company was listed on the main board of the Hong Kong Stock Exchange in June 2022. We offer a broad array of cloud-native customer contact solutions, which are communication solutions that enable enterprises to engage in multi-channel customer interactions. We are China’s largest provider of customer contact solutions deployed in public clouds as measured by revenue in 2021, with a market share of 10.3%, according to the CIC Report.  Our solutions, rooted in our cloud-native, secure and reliable platform, empower businesses to create exceptional customer communication experience and intelligize their way of conducting marketing, sales, service and other business functions. In 2021, we facilitated over 3.0 billion interactions in the form of voice calls, SMS messages and text chat between businesses and their customers across multiple channels, helping increase their productivity and efficiency.

 

We has served leading customers from different industries, including ByteDance, Tencent, JD.com, DiDi Enterprise, Bank of Communications (BoCom), Bank of Ningbo, New China Life Insurance, Sunshine Insurance Group, BMW, GAC Group, FAW Group, AITO, NIO, Kaadas, Dessmann, Yangzi Air Conditioning, Wanda Group, Rainbow Department Store, Wumart, BaWang ChaJi, Xiabuxiabu, Budweiser (AB InBev China), Haitian, Mengniu Dairy, Amazon Web Services (AWS), Digital China, Kingsoft, Ruijie Networks, Huawei, Siemens, Atlas Copco, Carl Zeiss, and other industry leaders across more than ten sectors.

Send Word from CEO

TI Cloud focuses on providing a "Intelligent, Reliable and Safe" customer contact cloud services. The company has maintained high-intensity investment in product and service innovation, and strives to become the supplier with the strongest comprehensive capabilities in the field of customer contact in China.

 

TI Cloud's "AI-driven Full-cycle Customer Contact Platform" is committed to seamlessly connecting different business nodes and systems through the combination of Cloud, AI and Communication Technologies to create a good customer experience, and improve operational efficiency.

Contact Us

IR@ti-net.com.cn

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28-29/F, No.1 Building, 2nd Compound Ronghua South Road, Beijing Economic and Technological Development Zone, Beijing

28-29/F, No.1 Building, 2nd Compound Ronghua South Road, Beijing Economic and Technological Development Zone, Beijing

Full-cycle Customer Contact Platform

Bridge the barrier of company's "Marketing, Sales, Services".

 

Marketing, Sales and Services are the three major processes which involve a large number of customer contact scenarios. 

 

The customer experience in the communication process will directly affect the customer's behavior, including purchase, renewal and other key behaviors. Among them, the 3 major factors which affect customer experience are the internal coordination, customer data integration and skillfulness of customer service agents.  

Full-cycle Customer Contact Platform

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