TI Cloud
TI Cloud (Stock code: 2167.HK ), founded in Beijing in 2006, is a leading Life-cycle Customer Contact SaaS company in China. After more than 10 years of rapid growth, the company was listed on the main board of the Hong Kong Stock Exchange in June 2022. We offer a broad array of cloud-native customer contact solutions, which are communication solutions that enable enterprises to engage in multi-channel customer interactions. We are China’s largest provider of customer contact solutions deployed in public clouds as measured by revenue in 2021, with a market share of 10.3%, according to the CIC Report. Our solutions, rooted in our cloud-native, secure and reliable platform, empower businesses to create exceptional customer communication experience and intelligize their way of conducting marketing, sales, services and other business functions. In 2021, we facilitated over 3.0 billion interactions in the form of voice calls, SMS messages and text chat between businesses and their customers across multiple channels, helping increase their productivity and efficiency.
We has served leading customers from different industries, including Tencent, Alibaba, ByteDance, JD, Baidu, Meituan, China Pacific Insurance Company, Sunshine Insurance, ICBC Bank, etc.
Our Mission
To Make Customer Contact a better Experience, with improved Efficiency
Our Vision
To be the most trustworthy, reliable partner in Customer Contact Industry
Company History
Comm & Cooperation
Encourage employees to effectively communicate. Reward initiative and cooperation, create value for customers with efficient collaboration.
Openness & Initiative
Widely absorb the latest Information technological achievements. Develop leading core technology system in an open and cooperative way.
Integrity
Honesty and responsibility are the key pillars for us to win trust from our customers, employees, partners and society.
Self-Criticism
Continually find out the root cause of mistakes and problems in the development process. Promote the improvement of organizations with self-driven.
Customer Centric
Set helping customers succeed as the first starting point, closely focus on customers' potential and explicit needs to promote product research and development, serve organization and continually accumulate knowledge and improve process.
Strivers as Foundation
Firmly rely on employees who provide advice, overcome difficulties and make meaningful contribution. Allocate value and resources to the strivers with firm ideals, self-criticism spirit and courage to take responsibility.
Acquired multiple certificates and qualifications Professional competence is highly recognized
Trusted Cloud Authentication
Information Security Level Protection 3.0
ISO 27001
ISO 9001
ISO 14001
ISO 20000
CMMI 3
Dameng Database
KylinOS Certification
Corporate Governance
TI Cloud Inc. (the Group) promotes good corporate governance, pursuing the five principles of ensuring the rights and interests of shareholders, abiding by the directives of the Board and management, promoting full disclosure and transparency, ensuring the equal treatment of stakeholders, and strengthening internal controls and supervision. The Group always endeavors to enhance its enterprise value, ensure the Group's long-term and stable development and safeguard the interests of its shareholders.
The group has established the board of directors and the following subcommittees：
Each committee acts in accordance with its agreed terms of reference
Company Profile
IR Contact
Address：28-29/F, No.1 Building, 2nd Compound Ronghua South Road, Beijing Economic and Technological Development Zone, Beijing
To Make Customer Contact a better Experience, with improved Efficiency
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